Return & Refund Policy – Enzeme Jewelry
Didn’t love what you ordered? Changed your mind? No worries — we’ve got you!
Delivery Time: Delivery takes 3-6 days. Fast Delivery to reach your Destination. We have partnered with Delhivery company
✅ Return Eligibility:
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Return requests must be made within 48 hours of delivery by emailing [sales@enzemejwell.com] with the product name and a clear photo and Video.
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Products must be unused, unworn, and in original packaging.
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Returns must be shipped back within 5 days of return approval. Return shipping is paid by the customer.
🚫 Non-Returnable Items:
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Customized or worn items
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Products without original packaging
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Sale items or return requests made after 48 hours
💸 Refund Method:
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Refunds will be processed to your original payment method (bank/card/wallet) within 7–10 business days after receiving and inspecting the returned item.
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Shipping fees are non-refundable, unless the item was incorrect or damaged.
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If you paid via Cash on Delivery (COD), we will issue the refund via bank transfer. You’ll need to share your bank details after return approval.
🔁 Exchanges:
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Received a damaged or wrong item? Email us with photos within 48 hours. We’ll arrange a free replacement or issue a full refund.
🚚 Important Notes:
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₹250 may be deducted for prepaid orders that are refused or returned without a valid reason.
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Refunds are not issued for products returned without approval or beyond the return window.
💬 Need Help?
Email us at [sale@enzemejwell.com] and our team will assist you within 24–48 hours.